Refund policy

Sometimes things don’t work out- and we understand. Our goal is to make a return as hassle free as possible when those situations happen.  Here’s everything you need to know about our return policy.

 

Pacific Urns strives to provide top quality products and top quality service. We want our customers to be 100% satisfied with their purchase and we will go the extra mile to make sure that happens. We also realize that sometimes, a purchase is not exactly what a customer was expecting. Our return policy is transparent and straightforward so that every customer can make an informed purchase. Please read our return policy below and, as always, don't hesitate to call us at 1-888-832-1195 or email us at info@pacificurns.com with any questions or concerns!

 

Damaged Products
If a product arrives damaged, contact us immediately and we will send a replacement urn as soon as possible, as well as directions for returning the damaged urn to us.

All returns, exchanges, and shipping damage claims must be made within 14 days upon receipt of your order for a full refund.

We will not accept our items back if they have been damaged or tampered with by a family member or if the item has been filled.

If a cremation urn arrives back to us undamaged and in its original packaging materials to prevent damage in return shipment, the customer will be refunded 100% of the cost of the urn plus shipping. Additionally, Pacific Urns will cover the cost of return shipping.                

Funds will be returned in the method by which you paid.

We are happy to exchange your returnable purchase for another item on our website. If an item of lesser value is selected, we will issue a refund for the difference in cost. If an item of greater value is selected, the customer is responsible for the additional cost. Gold items are not returnable.

If you have any questions please contact us by email at info@pacificurns.com or call us at 1-888-832-1195