FAQ

We will send an email to you as soon as your order has been shipped, with the carrier information and tracking information. You may use the linked tracking in that shipping confirmation email to track your shipment.

We offer a great step by step video that gives you visual cues and instructions on adding your remembrance to the interior of your cremation jewelry. Filling and sealing your pendant couldn’t be easier. No sticks no funnels no messy glue. With a Pacific Urns pendent all you need to do is unscrew the sterling silver screw, fill your pendant with the sterling silver scoop provided and screw back in. It’s that easy. Once the screw is set, it seals the pendant from any elements getting in and will not be able to be removed without damaging the screw. If filling your cremation jewelry is something you are not comfortable with, many funeral homes offer to do so as a complimentary service to the family.

No, actually the concept behind the Jewelry Cremation Urns is to allow each family member to have a small amount of cremated remains, dried flowers, a lock of hair or even earth from the burial site to create a personal memorial. Cremation first became popular over 200 years ago when quite often family members were divided by long distances and for long periods of time.

Caring for your cremation jewellery is no different from any other silver jewellery. Sterling silver is a soft precious metal that will over time tarnish a bit and will need to be rejuvenated at a jewellery shop by polishing. Until then you can keep it shiny by using a soft cloth and a silver dip solution available at most jewellery stores. Wearing your item in the shower or pool is not so bad but hot tubs and saunas should be avoided.